zoya7's Privacy Policy
Your personal information is of the highest importance to us. This policy explains how we collect, use, and keep your information secure.
Why This Policy Matters
Welcome to the zoya7 platform. Protecting the personal information you provide while using our services is our top priority. This Privacy Policy clearly informs you of what kind of information zoya7 collects, why it is collected, how it is used, and the extent to which any information may be shared with third parties.
By using this website or app, you will be considered to have given your consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services. We may update this policy from time to time, so we recommend reviewing this page regularly.
This policy applies only to zoya7's own website and platform. Third-party websites or services are governed by their own respective privacy policies.
What Information We Collect
Various types of information are collected during the registration and service process on the zoya7 platform. These are detailed below:
1.1 Identity Information
The following information is collected to create your account and verify your identity:
- Full name
- Date of birth (for age verification — only those aged 21 or above may register)
- National ID or passport number (where applicable)
- Email address
- Mobile phone number
1.2 Financial Information
Your payment details may be required to process transactions, such as your bKash, Nagad, Rocket, or bank account number. However, complete payment information is not stored directly on our servers — it is processed through the secure gateway of the relevant payment provider.
1.3 Technical Information
When you use zoya7, certain technical information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Session duration and activity logs
- Data obtained from cookies and similar tracking technologies
1.4 Gaming Activity Information
Your gaming history, betting patterns, and account activity may be stored to ensure responsible gaming and to improve platform standards.
Purpose of Using Your Information
zoya7 uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:
- For creating, verifying, and managing your account
- For processing deposits, withdrawals, and other financial transactions
- To verify user age and identity and enforce the 21+ policy
- To provide customer support — resolving issues and offering assistance via live chat or email
- For security monitoring and preventing fraudulent activity
- To fulfil legal obligations
- For technical analysis to improve service quality and develop new features
- To enforce responsible gaming policies and identify at-risk behaviour
- To send promotional offers and updates, subject to your consent
Your information will not be used beyond the purposes stated above. If your information needs to be used for any new purpose, you will be notified in advance.
Information Sharing and Third Parties
zoya7 does not sell, rent, or transfer your personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and banking services. These providers follow their own privacy policies.
3.2 Technology Service Providers
Trusted technology partners may be used to operate the platform, such as server hosting, analytics tools, and security services. These partners process information solely for the purpose of providing services, and strict confidentiality agreements are in place with them.
3.3 Legal Obligations
zoya7 may be legally required to disclose information in accordance with a valid order from a competent court or law enforcement authority. No information beyond what is required by applicable law will be disclosed in such cases.
3.4 Fraud Prevention
Limited and necessary information may be exchanged with security agencies to detect and prevent financial fraud, money laundering, or misuse of the platform.
Cookies and Tracking Technologies
The zoya7 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences and session information.
4.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the website — maintaining login sessions and ensuring security.
- Functionality Cookies: Remember your language and settings preferences.
- Analytics Cookies: Used to understand user behaviour and improve the platform.
4.2 Cookie Controls
You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some platform features from working properly.
Data Protection and Security
zoya7 uses industry-standard security technology to keep your information secure. The key components of our security measures are:
- SSL/TLS Encryption: Communication is ensured over a fully encrypted channel during data transmission and reception, preventing third parties from intercepting information.
- Secure Data Storage: Sensitive information is stored in encrypted databases, accessible only to a limited number of authorised personnel.
- Regular Security Audits: Regular testing and assessments are conducted to identify security vulnerabilities in the platform.
- Access Controls: Employee access to information is restricted strictly according to their responsibilities.
- Fair Play Assurance: All gaming activity on the platform is conducted on principles of transparency and fairness.
While we strive to ensure the highest level of security, no method of transmitting information over the internet is 100% secure. Nevertheless, zoya7 continuously works to improve its security measures.
Data Retention Period
zoya7 retains your information only for as long as necessary. Specifically:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: Financial and identity information may be retained for a specified period in accordance with legal obligations.
- Transaction Records: Records of financial transactions are retained in accordance with legal requirements.
- Gaming Activity: Retained for a specified period for the purposes of responsible gaming and auditing.
Once the retention period expires, information is securely deleted or anonymised in a way that no individual can be identified.
Your Rights
As a zoya7 user, you have the following rights:
7.1 Right to Access
You may request at any time to know what information we hold about you.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete.
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time.
7.5 Right to Data Portability
In certain cases, you may request your information in a structured format.
To exercise any of the above rights, please contact our support team. We will take the necessary steps regarding your request within a reasonable time.
Privacy of Minors
The zoya7 platform is for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If it is established that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.
If you are aware that a minor has registered on zoya7, please notify our support team immediately.
Policy Changes and Updates
zoya7 may review and update this Privacy Policy from time to time. If any significant changes are made:
- The "Last Updated" date at the top of the page will be changed.
- You will be notified of significant changes via email or platform notification.
- Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
We recommend that you review this page regularly so that you remain informed of the latest information.
International Data Transfers
zoya7 primarily provides services focused on Bangladesh. However, the servers or service providers used to operate the platform may be located in other countries. In such cases:
- Data transfers occur only through necessary and secure channels.
- Data protection agreements are in place with all third-party providers.
- The standard of data protection is consistent with the standards set out in this policy.
Privacy-Related Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We are ready to assist 24/7.
Live Chat Support
Get instant assistance via live chat 24/7. Support is available in both Bengali and English.
This Privacy Policy is connected to and complements the Terms & Conditions and Responsible Gaming policies. Please review those pages as well to understand the complete set of rules.