❓ FAQ
All your questions answered
All your questions answered
in one place at zoya7
From deposits to bonuses, withdrawals, the VIP program, and verification — find simple and accurate answers to the most frequently asked questions from zoya7 players here.
Every day, thousands of players from Bangladesh come to our support team at zoya7 with various questions. This page was created based on their most common questions. Detailed answers on deposits, withdrawals, bonus terms, VIP benefits, and account verification are all provided below. If you cannot find an answer to your question, contact our 24/7 live chat.
Money Deposits
After logging in to zoya7, click the "Deposit" option and select bKash as your payment method. Send money to the displayed bKash number and submit the transaction ID. Your balance is usually credited within a few minutes. The minimum amount for each deposit is ৳300.
At zoya7, the minimum deposit amount across all payment methods — bKash, Nagad, Rocket, and bank transfer — is ৳300. Sending less than this will not be accepted and the amount will be returned. Also take advantage of the welcome bonus when making your first deposit.
Yes, Nagad is fully supported. Go to the cashier page, select Nagad, send money to the designated number, and submit the reference number. The minimum amount of ৳300 applies. Depositing via Nagad is fast and secure — every transaction is protected through SSL encryption.
First, wait a few minutes — there may be a slight delay due to network issues. If your balance still hasn't appeared, contact us via live chat with your transaction ID or screenshot. Our support team is active 24/7 and will resolve the issue as quickly as possible. If you'd prefer to email, send to [email protected].
Verification & Documents
The verification process is to ensure the security of your account. It confirms that only the true owner is using the account and that withdrawal funds reach the right person. zoya7 is committed to ensuring fair play and a secure environment, which is why this step has been put in place.
Absolutely. All your documents are stored securely through SSL encryption. Only the authorised verification team can view this information and it is never shared with any third party. Your personal information is always protected in accordance with our privacy policy.
If your documents are rejected, support will let you know the reason. Usually it is because an image is unclear, expired, or the details do not match. Re-upload the correct and clear documents. If you still have issues, contact us via live chat or at [email protected] — we are always ready to help.
Yes, this is very important. The name on your zoya7 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal request cannot be processed and your account may be temporarily suspended for security reasons.
Verification is usually required before your first withdrawal or when you want to withdraw above a certain amount. It may also be requested if unusual activity is suspected or when updating account information. It is a one-time process — once completed, it is generally not required again.
How to Withdraw Money
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example, for a ৳1,500 bonus you must place a total of ৳37,500 in bets (bonus × 25). Once the requirement is met, the amount won from the bonus is added to your main balance and can then be withdrawn. There are no conditions on your own deposited portion.
No. For security reasons, zoya7 only approves withdrawals to a bKash, Nagad, Rocket, or bank account in your own name. The account name and payment method name must match. Sending to a third-party account is not possible — this is for the protection of your own funds.
Yes. zoya7 processes withdrawals seven days a week, twenty-four hours a day — at night, on Fridays and Saturdays, and on public holidays too. Withdrawal requests are typically completed within 15 minutes to 2 hours. bKash and Nagad are generally the fastest to process.
The minimum withdrawal amount at zoya7 is ৳500. Withdrawal requests below this amount cannot be made. Before withdrawing, check that your balance, payment method, and verification status are all in order.
Once a withdrawal request is approved, the money typically reaches your wallet or bank account within 15 minutes to 2 hours. If verification is required for a first-time withdrawal, it may take a little longer. If there is any delay, notify us immediately via live chat.
Bonus Terms & Conditions
After opening a new account at zoya7, the welcome bonus is automatically activated when you make your first deposit. You will receive a 150% bonus on your deposit, up to a maximum of ৳10,000. Example: deposit ৳1,000 and you get a ৳1,500 bonus, giving you a total balance of ৳2,500. No code is needed to receive the bonus — just make your first deposit.
Generally, bets placed on slots, fishing games, and crash games count toward the wagering requirement. Some live casino games may contribute partially or not at all. To see how much each game contributes, check the cashier or bonus details page, or ask via live chat.
The wagering requirement for the welcome bonus is 25 times, and it is calculated on the bonus amount only — not on the deposit. Example: if you receive a ৳1,500 bonus, you need to place a total of ৳1,500 × 25 = ৳37,500 in bets. After that, winnings from the bonus become eligible for withdrawal.
Yes, you can request to cancel a bonus through account settings or via live chat. However, keep in mind — if the bonus is cancelled, all winnings earned from that bonus will also be cancelled. Cancelling the bonus will leave only your original deposit balance, if any remains. So discuss with support before making a decision.
VIP Program
Each week, a set percentage of your total net losses is automatically returned to your account. The rate is determined by your VIP level. Cashback is usually paid at the start of the week and is added directly to your main balance.
zoya7 has three VIP levels:
Bronze: Up to 0.3% cashback per week.
Silver: Up to 0.5% cashback per week.
Gold: Up to 0.8% cashback per week.
The more actively you play, the faster you move up to the next level.
Bronze: Up to 0.3% cashback per week.
Silver: Up to 0.5% cashback per week.
Gold: Up to 0.8% cashback per week.
The more actively you play, the faster you move up to the next level.
Moving up the VIP levels brings more than just cashback. Benefits include priority fast withdrawals, exclusive bonus offers on special occasions, higher deposit and withdrawal limits, and dedicated support. Gold members may also have access to a personal account manager.
The more actively you play on zoya7, the faster your VIP level will advance. Playing games regularly, placing larger bets, and staying active on the platform all help with level progression. You can see your current VIP progress in the profile section of your account.
Still have questions?
Our support team is available 24 hours a day, 7 days a week — in both Bengali and English. Get instant help via live chat or send us an email.
24/7 Live Chat